Course Outline:
1. Effective Communication and Listening Skills
- Reasons for communication
- Barriers to effective communication
- Biases which affect communication
2. Customer Service and Interpersonal Skills
- The importance of service attitude
- The competitive edge of quality service
- Interaction with customers and exceeding customers’ expectations
3. Evaluation of Branding Strategies
- How to use company resources to maximize customer service
- Communicating with customers and maintaining professional a professional relationship
- How to respond to customer complaints and feedback
