Course Outline:
Behavioural Wellness
- DISC behaviour tool
- The amenability of competencies to change
Lencioni’s 5 stage pyramid
- The 5 stages: Status and ego, Low Standards, Ambiguity, Artificial Harmony, Invulnerability
- Application of the 5 stages to Scrum
Group Discussions
- The Inverted, Positive Model
- Sprint planning exercise
- Daily Scrum
- Sprint reviews
- Sprint retrospectives
- Examples of sprint planning meeting (daily Scrum), Scrum review meeting, Scrum retrospectives meeting
Building the Best Internal and External Customer Service Strategies
- External and internal customers
- How to improve external and internal customers’ satisfaction
- Knowing your key customer segments and stakeholders
- Measuring customer satisfaction
Emotional Intelligence (EI)
- The four branches of Emotional Intelligence
- The importance of Emotional Intelligence
- How to improve your Emotional Intelligence
Self-managed Work Group, Communications and Mastermind
- Ways to improve workplace internal communication
- The power of Masterminding
- Right and Wrong mindsets
- Mastermind Group Concept
- How a Mastermind group improves mindset
Corporate Team-building Programmes
- Introduction to various team-building activities
